FMSO: "WHERE FISHERMEN GO FOR SEAFOOD!" - WED-SAT: 9AM-5PM & SUN 9AM-1PM - CLOSED THANKSGIVING DAY!

FAQ

Have questions for us about online ordering, our seafood market or something else?

Please feel free to contact us, but just in case we have compiled a few frequently asked questions here to save you some time.

 

 

1. What happens if I place an order online on a Saturday or Sunday or before a national holiday?

Orders will only be shipped Monday through Friday. Orders placed on a Saturday or Sunday will be subsequently shipped on the following Monday for Tuesday delivery. Orders placed on any national holiday where our carrier FedEx / PeriShip doesn't ship will be shipped on the next business day. For a list of holidays and more information, please visit FedEx's Package Service Guide.

 

2. How do you ensure that my package will arrive on time and maintain freshness?

Orders placed are shipped at the very last moment to ensure the seafood maintains temperature throughout its journey to you. We use FedEx / PeriShip to guarantee that your order arrives on time. Your order is packaged into special styrofoam-insulated boxes delicately along with special frozen gel packs designed to maintain temperature during its transit. Orders should be placed into refrigeration or cooked and consumed immediately upon arrival. Fisherman's Market is not responsible for orders that spoil due to negligence of these guidelines and orders WILL NOT BE REFUNDED.

 

3. Is there a cut-off time that an order may be placed and still shipped on the same day?

Our seafood market is located in the SouthCoast of Massachusetts where we are on Eastern Standard Time. All orders must be placed prior 3:30 p.m. for it to be shipped on that day. After an order is processed, you will receive confirmations via e-mail to track its journey. Keep in mind, orders placed prior to 3:30 p.m. on a day before a holiday or weekend will not ship until the following Monday. Saturday delivery is an option at checkout.

 

4. My live lobsters arrived on time, but they seem to be lethargic or unresponsive. What should I do?

Shipping live lobsters is a common thing these days. We pack our lobsters with paper moistened in sea water as well as add special frozen gel packs to ensure the lobsters remain alive during transit. This journey can sometimes render the lobsters to be lethargic or give the sense that they may have not made the journey. Live lobsters should be cooked immediately upon arrival or placed in refrigeration for no longer than 6-8 hours and then cooked.

 

5. I haven't received my order yet. Who can I contact?

If you feel that your order may be in jeopardy, we want to make sure to find out what happened to it as soon as possible. Please call Fisherman's Market at 508-717-6901, Fleet Fisheries at 508-996-3742 or the 24-hour helpline at PeriShip at 866-928-6428. Please have your order number and tracking information available. You may also email info@fishmanmkt.com.

Have questions for us about online ordering, our seafood market or something else?

Please feel free to contact us, but just in case we have compiled a few frequently asked questions here to save you some time.

1. What happens if I place an order online on a Saturday or Sunday or before a national holiday?

Orders will only be shipped Monday through Friday. Orders placed on a Saturday or Sunday will be subsequently shipped on the following Monday for Tuesday delivery. Orders placed on any national holiday where our carrier FedEx / PeriShip doesn't ship will be shipped on the next business day. For a list of holidays and more information, please visit FedEx's Package Service Guide.

2. How do you ensure that my package will arrive on time and maintain freshness?

Orders placed are shipped at the very last moment to ensure the seafood maintains temperature throughout its journey to you. We use FedEx / PeriShip to guarantee that your order arrives on time. Your order is packaged into special styrofoam-insulated boxes delicately along with special frozen gel packs designed to maintain temperature during its transit. Orders should be placed into refrigeration or cooked and consumed immediately upon arrival. Fisherman's Market is not responsible for orders that spoil due to negligence of these guidelines and orders WILL NOT BE REFUNDED.


3. Is there a cut-off time that an order may be placed and still shipped on the same day?

Our seafood market is located in the SouthCoast of Massachusetts where we are on Eastern Standard Time. All orders must be placed prior 2:45 p.m. for it to be shipped on that day. After an order is processed, you will receive confirmations via e-mail to track its journey. Keep in mind, orders placed prior to 2:45 p.m. on a day before a holiday or weekend will not ship until the following business day. Saturday delivery is an option at checkout.

4. My live lobsters arrived on time, but they seem to be lethargic or unresponsive. What should I do?

Shipping live lobsters is a common thing these days. We pack our lobsters with paper moistened in sea water as well as add special frozen gel packs to ensure the lobsters remain alive during transit. This journey can sometimes render the lobsters to be lethargic or give the sense that they may have not made the journey. Live lobsters should be cooked immediately upon arrival or placed in refrigeration for no longer than 6-8 hours and then cooked.

5. I haven't received my order yet. Who can I contact?

If you feel that your order may be in jeopardy, we want to make sure to find out what happened to it as soon as possible. Please call Fisherman's Market at 508-717-6901, Fleet Fisheries at 508-996-3742 or the 24-hour helpline at PeriShip at 866-928-6428. Please have your order number and tracking information available. You may also email info@fishmanmkt.com.

5. CURBSIDE PICKUP ORDERS

CURBSIDE PICKUP NOTICE: only available Tuesday - Saturday. Tuesday is just for pre-orders for Wednesday pickup. Pickup times are from 9AM-4:30PM only. PLEASE NOTE: All orders not picked up on the specified date before 4:40PM will be subject to a 40% restocking fee. We are not responsible for your order once it has left the premises. Remember, fresh or frozen seafood should be kept cold at all times. Thank you for choosing Fisherman's Market Seafood Outlet!

6. LOCAL DELIVERY ORDERS

CURBSIDE DELIVERY NOTICE: We will guarantee delivery by 4:00PM on the day that you choose. Our refrigerated van will leave New Bedford, MA at approximately 10AM to begin deliveries for the day. Our system will calculate the shortest route and you will receive a notification or phone call when we are close to your location.

7. OVERNIGHT SHIPPING ORDERS

OVERNIGHT SHIPPING: All orders placed before 2:30PM will be shipped the same day for next day delivery. If order is placed on a Friday, Saturday delivery must be chosen or else your package will not ship until the following Monday (unless Monday is a holiday). Orders placed Saturday & Sunday will not ship until the following Monday (unless Monday is a holiday). Some areas do not have Saturday delivery. Email info@fishmanmkt.com to inquire about Saturday delivery for your area.